Guarantee and complaints

It’s difficult enough to buy quality seeds. Keraseeds gives you a couple quality guarantees.

Keraseeds guanrantees:
1. All our seeds will be tested on germinate power.
2. All our seed have 100% genetics guarantee, you always get your ordered seed/plant.
3. Our feminized seeds are at least 95% feminized.
4. We deliver fast and discreet.
5. If you have any question, don’t hesitate and contact us!

We won’t be abble to answer questions about cultivate/germinate. Keraseeds will only answer complaints about wrong delivery and refunds.

For questions, complaints and/or remarks, you can contact us at [email protected]

Mention clearly in your mail:
Your complaint and your order/ordernumber

We highly recommend you to make your complaint knowable, which can by mailing to [email protected] If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.