Customer Rights

These rights were last updated on January 26, 2022

Right of withdrawal

You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To exercise this right, please contact us on [email protected] We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.

Guarantees

It’s difficult enough to buy quality seeds. Kera Seeds offer these guarantees:

1. All our seeds are tested on germinating power;
2. All our seeds have a 100% genetics guarantee;
3. Our feminised seeds are at least 95% feminised;
4. We deliver fast and discreetly;
5. We answer customer questions about our products or services quickly.
Exception: we can advice on how to store seeds, we cannot advice on how to cultivate or germinate. 

Complaints

We encourage you to notify us of complaints by sending an email to [email protected] If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We advice you to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.